A public servant's attitude significantly influences their actions and effectiveness. This necessitates cultivating an attitude aligned with public service values. The core ethical dilemma lies in bridging the gap between individual predispositions and the required mindset for selfless public service.

Role of Attitude in Human Development

Attitude, a settled way of thinking or feeling about something, shapes an individual's responses to situations. Aristotle's virtue ethics emphasizes cultivating virtuous character traits, including a public service attitude, through practice and habituation. A proper attitude fosters ethical decision-making and effective governance.

• Emotional Intelligence: Understanding and managing emotions, both one's own and others', is crucial for public servants.

  • Example: Initiatives like the Emotional Intelligence Consortium India promote emotional intelligence development in various sectors, including public service.

• Empathy and Compassion: Public servants must be empathetic and compassionate towards the needs of the citizens they serve.

  • Example: The 'Seva Setu' program in Gujarat provides a platform for citizens to access government services, reflecting an empathetic approach to public service delivery.

• Openness to Learning: A willingness to learn and adapt is essential in a constantly evolving administrative landscape.

  • Example: The iGOT Karmayogi platform offers online learning modules for capacity building of civil servants, fostering a culture of continuous learning.

Cultivating a Service Mentality

A service mentality, prioritizing the needs of the public, is paramount for effective governance. The Indian Constitution's Directive Principles of State Policy, particularly Article 41 (Right to Work, Education, and Public Assistance), reflect this ethos. Mahatma Gandhi's philosophy of 'Sarvodaya' emphasizes the upliftment of all.

• Citizen-centric Approach: Placing citizens at the center of service delivery is crucial.

  • Example: The 'Pragati' platform, overseen by the Prime Minister's Office, monitors and addresses public grievances, demonstrating a citizen-centric approach.

• Impartiality and Objectivity: Decisions should be based on merit and fairness, avoiding bias and prejudice.

  • Example: The Right to Information Act, 2005, promotes transparency and accountability in governance, reducing the scope for partiality.

• Integrity and Honesty: Upholding the highest ethical standards builds public trust and ensures effective service delivery.

  • Example: The establishment of Lokayuktas in various states aims to address corruption and promote integrity in public administration.

A positive attitude, rooted in ethical principles and a commitment to public service, is essential for effective governance and nation-building. By fostering these qualities, India can build a robust and responsive public administration that truly serves its citizens.