(a) Transparency

Transparency is crucial for fostering trust between the government and citizens. It involves open access to decision-making processes, thereby reducing scope for arbitrariness.
Example: Publishing all RTI replies on government websites improves accessibility and deters repeat malpractices.

(b) Accountability

Accountability ensures that civil servants are held answerable for their actions and decisions, promoting responsibility and efficiency. It acts as a deterrent against misuse of authority.
Example: A District Magistrate made accountable for poor disaster preparedness through audit reviews and citizen complaints.

(c) Fairness and Justice

These values demand impartiality and a commitment to uphold the rights of all, especially the disadvantaged. Fairness prevents bias, while justice promotes equality of outcome.
Example: Giving priority to Divyang applicants in housing schemes reflects social justice in action.

(d) Courage of Conviction

It refers to the moral strength to act ethically, even under pressure, and stand by one’s decisions despite personal or political cost.
Example: A civil servant refusing to grant illegal mining clearances under ministerial pressure.

(e) Spirit of Service

It reflects empathy, compassion, and a citizen-first mindset in public service. It goes beyond duty, emphasizing service over authority.
Example: An officer organizing mobile schools in conflict-affected areas, without additional mandate or incentives.

Together, these values form the ethical bedrock of responsive, inclusive, and just governance.