A private company is known for its efficiency, transparency, and employee welfare. The company though owned by a private individual has a cooperative character where employees feel a sense of ownership. The company employs nearly 700 personnel and they have voluntarily decided not to form a union. One day suddenly in the morning, about 40 men belonging to the political party gate crashed into the factory demanding jobs in the factory. They threatened the management and employees and also used foul language. The employees feel demoralized. It was clear that those people who gate-crashed wanted to be on the payroll of the company as well as continue as volunteers/members of the party. The company maintains high standards of integrity and does not extend favors to civil administration which also includes law enforcement agencies. Such incidents occur in the public sector also.
(a) Assume you are the CEO of the company. What would you do to diffuse the volatile situation on the date of gate-crashing with the violent mob sitting inside the company premises?
(b) What can be the long-term solution to the issue discussed in the case?
(c) Every solution/action that you suggest will have a negative and a positive impact on you as (CEO), the employees, and the performance of the employees. Analyze the consequences of each of your suggested actions.
A private company is known for its efficiency, transparency, and employee welfare. The company though owned by a private individual has a cooperative character where employees feel a sense of ownership. The company employs nearly 700 personnel and they have voluntarily decided not to form a union. One day suddenly in the morning, about 40 men belonging to the political party gate crashed into the factory demanding jobs in the factory. They threatened the management and employees and also used foul language. The employees feel demoralized. It was clear that those people who gate-crashed wanted to be on the payroll of the company as well as continue as volunteers/members of the party. The company maintains high standards of integrity and does not extend favors to civil administration which also includes law enforcement agencies. Such incidents occur in the public sector also.
(a) Assume you are the CEO of the company. What would you do to diffuse the volatile situation on the date of gate-crashing with the violent mob sitting inside the company premises?
(b) What can be the long-term solution to the issue discussed in the case?
(c) Every solution/action that you suggest will have a negative and a positive impact on you as (CEO), the employees, and the performance of the employees. Analyze the consequences of each of your suggested actions.
The case presents a corporate extortion scenario where political activists have forcibly entered a well-managed private company demanding employment, threatening the established culture of merit-based operations and employee autonomy. This situation exemplifies the conflict between political interference and corporate governance, challenging the company's integrity while endangering employee safety and organizational values.
Stakeholders
- Primary Stakeholders: CEO, 700 employees, company management, political party members, company owner
- Secondary Stakeholders: Local administration, law enforcement, other businesses in area, political party leadership, customers, suppliers
(a) Immediate Actions as CEO to Diffuse Volatile Situation
- Ensure employee safety by directing all staff to designated safe areas away from the intruders
- Avoid direct confrontation with the mob to prevent escalation and potential violence
- Document the incident through security cameras and witness accounts for legal evidence
- Contact law enforcement immediately while maintaining calm demeanor to avoid provoking the intruders
- Engage in dialogue with the group leader to understand specific demands and buy time for police arrival
- Communicate with senior management and legal team to coordinate response strategy
- Avoid making any commitments or promises under duress that could set dangerous precedents
- Maintain transparency with employees about the situation through internal communication channels
(b) Long-term Solutions
- Strengthen security infrastructure including CCTV surveillance, access control systems, and trained security personnel
- Establish liaison with local police for regular patrolling and quick response protocols during emergencies
- Create legal framework by filing FIR under BNS Section 126 (wrongful restraint) and Section 351 (criminal intimidation)
- Engage with political party leadership through formal channels to address grievances and establish boundaries
- Develop crisis management protocols including employee safety drills and emergency response procedures
- Build community relations through CSR activities to gain local support and reduce political targeting
- Form industry association with other companies to collectively address such political interference
- Implement transparent recruitment policy with clear criteria and public communication about hiring processes
- Establish grievance redressal mechanism for external stakeholders to channel demands through proper channels
(c) Consequence Analysis of Suggested Actions
Immediate Response Actions:
| Impact on CEO | Impact on Employees | Impact on Performance |
|---|---|---|
| Positive: Demonstrates leadership, builds credibility with stakeholders | Positive: Ensures safety, maintains trust in management | Positive: Prevents operational disruption, maintains productivity |
| Negative: Personal safety risk, stress of crisis management | Negative: Temporary fear and anxiety, potential trauma | Negative: Short-term productivity loss, distraction from core work |
Long-term Security Measures:
| Impact on CEO | Impact on Employees | Impact on Performance |
|---|---|---|
| Positive: Reduced future risks, better crisis preparedness | Positive: Enhanced safety, improved confidence | Positive: Stable work environment, sustained efficiency |
| Negative: Increased operational costs, ongoing security concerns | Negative: Possible feeling of being in fortress-like environment | Negative: Additional security costs affecting profitability |
Legal and Political Engagement:
| Impact on CEO | Impact on Employees | Impact on Performance |
|---|---|---|
| Positive: Establishes rule of law, deters future incidents | Positive: Justice and protection, reinforced company values | Positive: Long-term stability, protected corporate culture |
| Negative: Potential political backlash, ongoing legal battles | Negative: Possible intimidation during legal proceedings | Negative: Legal costs and time investment affecting resources |
The balanced approach of immediate safety measures combined with long-term institutional strengthening ensures both crisis resolution and sustainable protection.
As Mahatma Gandhi emphasized, "Non-violence is not a garment to be put on and off at will, but it must be a permanent part of our very being," reflecting the need for principled yet practical responses to such challenges.
Answer Length
Model answers may exceed the word limit for better clarity and depth. Use them as a guide, but always frame your final answer within the exam’s prescribed limit.
Ethics: Case Study PYQs from 2015
- 25 MarksView Answer
You are recently posted as district development officer of a district. Shortly thereafter you found that there is considerable tension in the rural areas of your district on the issue of sending girls to schools. The elders of the village feel that many problems have come up because girls are being educated and they are stepping out of the safe environment of the household. They are the view that girls should be quickly married off with minimum education. The girls are also competing for jobs after education, which have traditionally remained in boys’ exclusive domain, adding to unemployment amongst the male population. The younger generation feels that in the present era, girls should have equal opportunities for education employment, and other means of livelihood. The entire locality is divided between sexes in both generations. You come to know that in Panchayat or in other local bodies or even in busy crosswords, the issue is being acrimoniously debated. One day you are informed that an unpleasant incident has taken place. Some girls were molested when they were en route to school. The incident led to clashes between several groups and a law and order problem has arisen. The elder after heated discussion has taken a joint decision not to allow girls to go to school and to socially boycott all such families, which do not follow their dictate.
(a) What steps would you take to ensure girls’ safety without disrupting their education?
(b) How would you manage and mold the patriarchic attitude of the village elders to ensure harmony in inter-generational relations? - 25 MarksView Answer
You are heading a district administration in a particular department. Your senior officer calls you from the State Headquarters and tells you that a plot in Rampur village is to have a building constructed on it for a school. A visit is scheduled during which he will visit the site along with the chief engineer and the senior architect. He wants you to check out all the papers relating to it and ensure that the visit is properly arranged. You examine the file which relates to the period before you joined the department. The land was acquired for the local panchayat at a nominal cost and the papers showed that clearance certificates are available for the two of the three authorities who have to certify the site’s suitability. There is no certification by the architect available on file. You decide to visit Rampur to ensure that all is in the order as stated on file. When you visit Rampur, you find that the plot under reference is a part of Thakurgarh fort and that the walls, ramparts, etc., are running across it. The fort is well away from the main village, therefore a school here will be a serious inconvenience for the children. However, the area near the village has potential to expand into a larger residential area. The development charges on the existing plot, at the fort, will be very high and question of heritage site has not been addressed. Moreover, the Sarpanch, at the time of acquisition of the land, was a relative of your predecessor. The whole transaction appears to have been done with some vested interest.
(a) List the likely vested interests of the concerned parties.
(b) Some of the options for action available to you are listed below. Discuss the merits and demerits of each of the options:
(i) You can await the visit of the superior officer and let him make a decision.
(ii) You can seek his advice in writing or on the phone.
(iii) You can consult your predecessor/ colleagues, etc, and then decide what to do.
(iv) You can find out if any alternate plot can be got in exchange and then send a comprehensive written report.
Can you suggest any other option with proper justifications? - 20 MarksView Answer
There is a disaster-prone state having frequent landslides, forest fires, cloudbursts, flash floods and earthquakes, etc. Some of these are seasonal and often unpredictable. The magnitude of the disaster is always unanticipated. During one of the seasons a cloudburst caused devastating floods and landslides leading to high casualties. There was major damage to infrastructure like roads, bridges and power generating units. This led to more than 100000 pilgrims, tourist and other locals trapped across different routes and locations. The people trapped in your area of responsibility includes senior citizens, patients in hospitals, women and children, hiker, tourist, ruling parties, regional presidents along with his family, additional chief secretary of the neighboring state, and prisoners in jail.
As a civil services officer of the state, what would be the order in which you would rescue these people and why? Give Justifications - 20 MarksView Answer
One of the scientists working in the R&D laboratory of a major pharmaceutical company discovers that one of the company’s bestselling veterinary drugs has the potential to cure a currently incurable liver disease which is prevalent in tribal areas. However, developing a variant of the drug suitable for human beings entailed a lot of research and development having a huge expenditure to the extent of Rs. 50 crores. It was unlikely that the company would recover the cost as the disease was rampant only in poverty-stricken areas having very little market otherwise.
If you were the CEO, then
(a) Identify the various actions that you could take
(b) Evaluate the pros and cons of each of your actions - 20 MarksView Answer
You are the Sarpanch of a Panchayat. There is a primary school run by the government in your area. Midday meals are provided to children attending the school. The headmaster has now appointed a new cook in the school to prepare the meals. However, when it is found that cook is from Dalit community, almost half of the children belonging to higher castes are not allowed to take meals by their parents. Consequentl,y the attendance in the schools falls sharply. This could result in the possibility of discontinuation of midday meal scheme, thereafter of teaching staff and subsequent closing down the school. (20 Marks) (250 Words)
(a) Discuss some feasible strategies to overcome the conflict and to createthe right ambiance.
(b) What should be the responsibilities of different social segments and agencies to create positive social ambiance for accepting such changes?
In just 60 sec
Evaluate your handwritten answer
- Get detailed feedback
- Model Answer after evaluation
Model Answers by Subject
Crack UPSC with your
Personal AI Mentor
An AI-powered ecosystem to learn, practice, and evaluate with discipline

