Q8. E-governance is not only about utilisation of the power of new technology, but also much about the critical importance of the ‘use value’ of information. Explain.

Model Answer:

Introduction

E-Governance refers to the use of technology by governments to improve access to services, ensure transparency, and enhance accountability. However, beyond technological advancements, the true value of e-governance lies in the 'use value' of information, which determines how effectively information is utilised to benefit citizens.

Body

E-Governance and Technology:

  1. Technology as an Enabler: E-governance leverages Information and Communication Technology (ICT) to digitise government services, making them more accessible, efficient, and transparent. Examples include online tax filings, digital land records, and e-procurement portals.
  2. Enhancing Efficiency: Technology automates processes, reducing delays and bureaucratic red tape. For instance, the e-Kranti initiative under the Digital India program promotes the use of ICT in government services, improving efficiency across departments.

Critical Importance of the ‘Use Value’ of Information:

  1. Accessibility and Usability: The ‘use value’ of information refers to how easily and meaningfully citizens can access and use digital information. For example, the Jan Dhan-Aadhaar-Mobile (JAM) trinity leverages digital information for direct benefit transfers (DBT), ensuring subsidies reach the right beneficiaries.
  2. Informed Decision-Making: The value of information lies in how it empowers citizens to make informed decisions. For instance, the Right to Information (RTI) Act has enabled citizens to demand transparency and accountability from government institutions by using publicly available data.
  3. Service Delivery: The true benefit of e-governance is seen when information is used to improve service delivery. Platforms like MyGov allow citizens to participate in governance, providing feedback and suggestions to improve government schemes.
  4. Reducing Corruption: The use of information to expose inefficiencies or corruption is a key aspect of e-governance. Initiatives like the Government e-Marketplace (GeM) have reduced corruption in procurement by providing transparent data on tenders.

Examples of Success:

  1. Aadhaar: The Aadhaar system’s use of biometric information ensures accurate identification, reducing leakages in welfare programs.
  2. Digital Land Records: Initiatives like Bhoomi in Karnataka have digitized land records, reducing land disputes and increasing transparency.

Conclusion

‍While technology plays a crucial role in e-governance, its success hinges on how effectively the information generated and shared is used by both the government and citizens. The 'use value' of information ensures that e-governance not only increases access but also empowers citizens to make informed choices, enhancing governance.

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