Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel? 1. Direct personnel to practise activities that are the cultural markers of diverse groups 2. Allow conflicts to resolve naturally over time to set an appropriate precedent of leadership 3. Encourage personnel to seek each other's perspectives Select the answer using the code given below.

QUESTION

CSAT

Medium

Reasoning

Prelims 2026

Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel?

Direct personnel to practise activities that are the cultural markers of diverse groups
Allow conflicts to resolve naturally over time to set an appropriate precedent of leadership
Encourage personnel to seek each other's perspectives

Select the answer using the code given below.

Select an option to attempt

Explanation

To resolve interpersonal conflicts in a culturally diverse workplace, a leader must adopt proactive and empathetic strategies.

Statement 1 is incorrect: Directing personnel to practice activities that are cultural markers of diverse groups is an artificial and forced approach. It does not address the root cause of any conflict and can even lead to resentment or be perceived as cultural appropriation. True cultural harmony comes from understanding, not forced participation in cultural practices.

Statement 2 is incorrect: Allowing conflicts to "resolve naturally" is a laissez-faire approach that often backfires. In a diverse workplace, unaddressed conflicts can escalate, breed toxicity, and negatively impact team morale and productivity. Effective leadership requires timely and constructive intervention, not avoidance.

Statement 3 is correct: Encouraging personnel to seek each other's perspectives is a cornerstone of effective conflict resolution. It fosters empathy, active listening, and mutual respect. By understanding different cultural viewpoints and personal perspectives, employees can bridge communication gaps and resolve misunderstandings collaboratively.

Therefore, only Statement 3 constitutes an appropriate directive.

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