NHAI Enhances Digital Services on RajmargYatra Mobile App with Launch of Digital Local Pass and MargMitra Help Centre

Key Highlights:

• NHAI has enhanced its RajmargYatra Mobile App with two new citizen-centric features: Digital Local Pass and MargMitra Help Centre.
• The Digital Local Pass allows eligible residents within 20 km of a toll plaza to digitally purchase monthly passes.
• The first Digital Local Pass facility has been launched at Mundka – Bakkarwala Toll Plaza on UER-II in Delhi.
• MargMitra Help Centre is an intelligent digital assistance platform for information, assistance, and grievance redressal in 22 Indian languages.
• These initiatives align with the Digital India vision, aiming for seamless travel and enhanced digital services for National Highway users.

Detailed Insights:

• The Digital Local Pass feature eliminates the need for physical visits to toll plazas and manual documentation for pass purchase.
• Eligibility for the local pass is verified through consent-based integration with DigiLocker, VAHAN, and GIS-based verification.
• MargMitra offers a single-window interface, allowing users to type or speak queries, feedback, or grievances.
• It provides instant assistance on services like FASTag recharge, KYC, refund status, and various pass services.
• Users can lodge complaints directly through MargMitra, track their progress, and file appeals if unsatisfied with the resolution.
• The platform also enables checking FASTag blacklisting status, viewing pending e-Notices, and reporting road safety concerns.
• These additions build upon the success of the RajmargYatra App, which has already facilitated over 80 lakh Annual Pass sales.

Key Concepts Involved:

• RajmargYatra Mobile App: An official mobile application by NHAI providing digital services for National Highway users.
• FASTag: An electronic toll collection system in India, managed by NHAI, using RFID technology.
• DigiLocker: A digital document wallet service by the Indian government for secure storage and access of documents.
• VAHAN: A national database of vehicle registration information, managed by the Ministry of Road Transport and Highways.