Passage

Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better—and thereby spend less time listening to irate customers!

QUESTION

CSAT

Medium

Comprehension

Prelims 2026

Which one among the following statements most appropriately reflects the point of view of the given passage?

Select an option to attempt

Explanation

To determine the most appropriate reflection of the passage's point of view, let us evaluate each option based on the text:

Option A: The passage explicitly states that human agents could be "freed up to spend more time on creative and rewarding tasks." Therefore, it is incorrect to say there would be no work left for humans to do.

Option B: While the passage does suggest that AI might succeed in replacing certain human tasks where previous technologies failed, this option misses the author's core message. The author's main point of view is optimistic, focusing on the salutary (beneficial) effects of this shift, rather than just the redundancy itself.

Option C: This statement perfectly captures the central theme of the passage. The author argues that if AI takes over certain customer-service roles, its effects "may be salutary" because human workers can be redirected toward "creative and rewarding tasks" (more fulfilling tasks), thereby enhancing the value of their intervention (e.g., "using feedback to make products and services better").

Option D: The passage explicitly states that previous waves of technology also "stoked concerns of job losses." Therefore, it is incorrect to claim that AI has raised the alarm of worker replacement unlike previous waves.

Conclusion: Option C is the only statement that accurately and comprehensively reflects the author's optimistic point of view regarding AI in the workplace.