QUESTION

Hard

Economy

Prelims 2012

With reference to consumers’ rights/ privileges under the provisions of law in India, which of the following statements is/are correct?

Consumers are empowered to take samples for food testing.
When a consumer files a complaint in any consumer forum, no fee is required to be paid.
In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his / her behalf.

Select the correct answer using the codes given below:

Select an option to attempt

Explanation

Under the provisions of the law in India, consumers are indeed empowered to take samples for food testing. This is part of the consumer's right to be informed about the quality, quantity, potency, purity, standard and price of goods or services.

When a consumer files a complaint in any consumer forum, there is a nominal fee that needs to be paid. This fee is meant to cover administrative costs.

In case of the death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf. This is to ensure that the rights of the consumer are protected, even after their death.

Therefore, the correct answer is statements 1 and 3 only.

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