GS 2: GovernanceGS 2: PolityGS 2: Social JusticePrelims

Does dialling 112 help in all emergencies? Depends on state you live in, Pg15

Supreme Court mandates states to integrate all emergency helplines into 112 within three months, exposing widespread implementation failures since 2019 launch.

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Key Highlights:

  • The Nationwide Emergency Response System (NERS), with the single helpline number 112, was launched in India in 2019 to integrate all emergency services.
  • It aimed to subsume multiple existing emergency numbers like 100 (police), 101 (fire), 102 (medical), and 108 (ambulance) into one common code.
  • As of 2026, only five states and Union Territories—Delhi, Kerala, Gujarat, Haryana, and Lakshadweep—have fully integrated all emergency helpline numbers into 112.
  • The Supreme Court has directed all states and Union Territories to complete the technical and operational integration of all emergency numbers into the 112 helpline within three months.

Detailed Insights:

  • The 112 number is also used by European member states and other countries, first recommended by the European Conference of Postal and Telecommunications Administrations (CEPT) in 1976.
  • The choice of 112 was historically based on ease of dialing on rotary phones and preventing accidental calls.
  • India's decision to adopt a common emergency number stemmed from recommendations by the Justice J S Verma committee following the 2012 Delhi bus gangrape case.
  • The Ministry of Home Affairs formally launched 112 across India on February 19, 2019, utilizing the Nirbhaya Fund for its implementation.
  • The 112 system provides a centralized mechanism for monitoring resources at district and state levels, as exemplified by Uttar Pradesh's command center.
  • The system creates an event or ticket based on the emergency type and dispatches the nearest response vehicle, integrating various services like "safe city" initiatives.

Key Concepts Involved:

  • Nationwide Emergency Response System (NERS): A pan-India integrated emergency response system with 112 as the single helpline number for all emergencies.
  • Justice J S Verma committee: An expert committee formed in 2012 to recommend amendments to criminal law for quicker justice to victims of sexual assault.
  • Nirbhaya Fund: A corpus fund established by the Government of India in 2013 for schemes aimed at enhancing the safety and security of women.
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