Subject: Governance

E-governance represents a paradigm shift from traditional governance to digital service delivery, marking India's evolution towards a more connected and efficient administrative framework. The critical importance of 'use value' of information lies in its ability to transform raw data into meaningful citizen-centric services.

Technology and Information Utilization in E-governance

• Digital Infrastructure Development: The presence of 806 million internet users (55.3% of population) and 1.12 billion mobile connections (76.6%) in India forms the backbone of e-governance initiatives.

• Service Delivery Transformation: Implementation of platforms like:

  • DigiLocker for digital document storage and verification.
  • UMANG (Unified Mobile Application for New-age Governance) for accessing multiple government services.
  • Direct Benefit Transfer (DBT) for efficient subsidy distribution.

'Use Value' of Information

• Citizen-Centric Approach:

  • Information accessibility through single-window platforms.
  • Proactive disclosure under RTI Act enhancing transparency.
  • MyGov platform enabling participatory governance.

• Data-Driven Decision Making:

  • Geographic Information System (GIS) for better resource allocation.
  • Crime and Criminal Tracking Network Systems (CCTNS) for law enforcement.
  • Electronic Health Records (EHR) for healthcare management.

Challenges and Way Forward

• Digital Divide: Despite growing internet penetration, rural-urban disparities persist (IAMAI report predicts 900 million users by 2025).

• Corruption Concerns: India's declining CPI score (38 in 2024) necessitates stronger digital accountability measures.

• Solutions:

  • Digital literacy programs through PMGDisha.
  • Common Service Centers (CSCs) for last-mile connectivity.
  • Blockchain technology for transparent transactions.

The future of e-governance lies in balancing technological advancement with information utility, ensuring that digital transformation leads to tangible improvements in citizens' lives through initiatives like Digital India and Smart Cities Mission. The success of e-governance will be measured not just by digital adoption but by its ability to deliver meaningful citizen services and foster participatory democracy.