DGCA revises norms for air tickets, extends cancellation window, Pg1

Key Highlights:

• DGCA has revised air ticket refund norms, extending the free cancellation/modification window from 24 to 48 hours.
• Full refunds are now available for cancellations due to medical emergencies of the passenger or a co-traveler.
• The new rules apply to tickets booked directly through airline websites at least seven days before domestic and 15 days before international departures.
• Airlines are now solely responsible for processing refunds, even for tickets booked via travel agents or third-party portals.

Detailed Insights:

• The extended 48-hour look-in option allows passengers to cancel or amend tickets without charges, though fare changes during this period will apply.
• The rule aims to protect passengers from having their money stuck with travel agents during airline collapses like Go First and Jet Airways.
• Passengers can opt for a cash refund or a credit shell in case of cancellations due to medical emergencies involving hospitalization.
• For other medical reasons, refunds require review of fitness-to-travel certificates by the airline's or DGCA's medical expert.
• The provision for free name changes due to errors within 24 hours of booking has been retained in the revised norms.

Key Concepts Involved:

• DGCA (Directorate General of Civil Aviation): The regulatory body for civil aviation in India, responsible for safety, security, and airworthiness standards.
• PNR (Passenger Name Record): A record in the airline's reservation system containing personal and itinerary details for a passenger or group of passengers.
• Credit Shell: A form of refund issued by airlines, allowing passengers to use the value of their cancelled ticket for future travel with the same airline.