CFCFRMS 2.0 PLATFORM

Key Highlights:

• The Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), under Indian Cyber Crime Coordination Centre (I4C), was launched in 2021.
• It has saved over Rs. 11,158 Crore from more than 32.80 lakh complaints by June 2026.
• A toll-free Helpline number 1930 is operational for lodging online cyber complaints.
• New features like the Money Restoration Module and Grievance Redressal Module became functional from April 2026.
• A Suspect Registry was launched by I4C in September 2024, which has declined transactions worth Rs. 25,698 crores by June 2026.

Detailed Insights:

• A comprehensive Standard Operating Procedure (SOP) for NCRP-CFCFRMS has been issued to ensure uniformity in handling cybercrime complaints.
• The SOP standardizes complaint processing, bank coordination, grievance redressal, and restoration of defrauded funds.
• CERT-In issues alerts and advisories on cyber threats, including those using Artificial Intelligence, and deploys AI-driven situational awareness systems.
• The Ministry of Home Affairs provides financial assistance under the Cyber Crime Prevention against Women and Children (CCPWC) Scheme for capacity building in States/UTs.
• National-Digital Investigation Support Centre (NDISC), part of I4C, provides early-stage cyber forensic assistance to Investigating Officers.
• Police and Public Order are State subjects as per the Seventh Schedule of the Constitution, making States/UTs primarily responsible for crime investigation.
• As of June 2026, 1,586 entities, including 40 foreign banks, have been onboarded onto the CFCFRMS platform.

Key Concepts Involved:

• Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS): A platform for immediate reporting of financial frauds to prevent siphoning of funds.
• Indian Cyber Crime Coordination Centre (I4C): An initiative under the Ministry of Home Affairs to combat cybercrime in a coordinated and effective manner.
• National Cyber Crime Reporting Portal (NCRP): A national platform for citizens to report all types of cybercrimes online.
• CERT-In: India's national agency for responding to computer security incidents, issuing alerts, and providing solutions.
• Suspect Registry: A database of identifiers of cyber criminals, shared with banks/financial institutions to decline fraudulent transactions.