Elderline 14567 Provides Information, Guidance and Support to Senior Citizens Across India; Launched On 1st October 2021

Key Highlights:

• ELDERLINE 14567, the National Helpline for Senior Citizens, provides information, guidance, emotional support, and assistance.
• Launched on October 1, 2021, it is a component of the Atal Vayo Abhyuday Yojana (AVYAY) under the Ministry of Social Justice and Empowerment.
• The toll-free helpline is operational in 32 States and Union Territories across India.
• Over 29 Lakh calls have been received, with more than 8.67 Lakh actionable calls catered to since FY 2021.

Detailed Insights:

• The helpline connects callers with assistance tailored to their needs, offering emotional support and counselling.
• State Connect Centres coordinate field interventions by collaborating with State Social Welfare Departments, police, healthcare institutions, and legal aid services.
• The National Institute of Social Defence (NISD) monitors the implementation of the helpline.
• The Ministry continuously reviews digital service delivery, awareness activities, and coordination with local authorities to improve support for senior citizens.
• ELDERLINE 14567 coordinates services and referrals but does not provide direct financial assistance to callers.

Key Concepts Involved:

• ELDERLINE 14567: A national toll-free helpline providing support and assistance to senior citizens across India.
• Atal Vayo Abhyuday Yojana (AVYAY): An umbrella scheme by the Ministry of Social Justice and Empowerment for the welfare of senior citizens.
• National Institute of Social Defence (NISD): An autonomous body under the Ministry of Social Justice and Empowerment, responsible for monitoring social defence programs.