Keep 60% seats free of selection fee; can sit together if PNR is same: Govt, Pg9

Key Highlights:

• The DGCA has directed airlines to offer at least 60% of seats on flights without a selection fee.
• Passengers with the same PNR should be seated together, preferably in adjacent seats.
• Airlines have been asked to facilitate the carriage of sports equipment and musical instruments.
• Airlines are required to have transparent policies for the carriage of pets.
• Strict adherence to passenger rights is mandated, especially for delays, cancellations, and denied boarding.

Detailed Insights:

• Airlines often offer few free seats during web check-in, usually middle or rear seats, leading to passenger dissatisfaction.
• Seat selection fees are a significant source of ancillary revenue for airlines, impacting their overall revenue model.
• Airlines may adjust seat selection charges or base fares in response to the new directives, depending on market competition.
• Implementation challenges exist in seating passengers on the same PNR together due to pre-booked seats.
• The DGCA previously mandated that children up to 12 years be seated next to a parent or guardian without extra seat selection fees.
• Airlines must prominently display passenger rights on websites, apps, booking platforms, and airport counters, including regional languages.
• The directives aim to enhance passenger experience, ensure transparency, reduce grievances, and uphold safety standards.

Key Concepts Involved:

• DGCA (Directorate General of Civil Aviation): The regulatory body for civil aviation in India, responsible for safety and passenger rights.
• PNR (Passenger Name Record): A booking reference number in the airline reservation system that contains passenger details.
• Ancillary Revenue: Revenue generated from non-ticket sources, such as seat selection, baggage fees, and in-flight services.