Caller name display from Nov 1: How will it work, can you opt out?, Pg13

Key Highlights:

• The Department of Telecommunications (DoT) has mandated the implementation of Caller Name Presentation (CNAP) service for mobile users starting November 1, 2026.
• This service will display the caller's registered name along with their number for incoming calls on 4G and higher-generation networks.
• The primary objective is to enhance caller identification and combat online frauds, including digital arrests and financial scams.
• The Telecom Regulatory Authority of India (TRAI) had previously recommended the introduction of CNAP, with the DoT ultimately deciding on a default-on model with an opt-out option.

Caller Name Presentation.jpg

Detailed Insights:

• The DoT issued a circular on October 13, 2026, instructing all telecom service providers to introduce the CNAP service across all service areas.
• The service will automatically display the caller's name as recorded in the originating telecom operator's subscriber database if the number is not saved in the recipient's contacts.
• For calls originating from abroad, the display will show "International Call" instead of a name.
• Users who have activated Calling Line Identification Restriction (CLIR) will be exempt, and their names will not be displayed.
• Businesses and bulk connection holders can register a preferred name, such as a registered trademark or a trade name from the Goods and Services Tax (GST) portal, for display.
• The DoT has emphasized a "security-by-design approach" to ensure that calling name identity is not retained after a call is completed, addressing privacy concerns.
• The rollout for 2G, 3G, and landline connections will be considered separately after further examination.

Key Concepts Involved:

• Caller Name Presentation (CNAP): A service that displays the registered name of the calling party on the recipient's phone screen.
• Department of Telecommunications (DoT): The government body responsible for policy, licensing, and coordination in India's telecommunications sector.
• Telecom Regulatory Authority of India (TRAI): The independent regulatory body that makes recommendations on telecommunications policy and tariffs in India.
• Calling Line Identification Restriction (CLIR): A service that allows a caller to prevent their phone number from being displayed to the recipient.