National Helpline for Senior Citizens Elderline 14567

Key Highlights:

• The Ministry of Social Justice and Empowerment operates Elderline 14567, a national helpline for senior citizens.
• Elderline 14567 is a toll-free, pan-India helpline launched on October 1, 2021, operating daily from 8:00 AM to 8:00 PM.
• It provides information, guidance, emotional support, and field interventions for elderly persons.
• The "Take a Pledge" initiative under the Ageing with Dignity campaign promotes citizen commitment to elder welfare.
• Over 5.36 lakh citizens have taken the pledge, receiving a digital Certificate of Commitment.

Detailed Insights:

• Elderline 14567 serves as a single-window platform, addressing concerns and grievances of senior citizens across all States and Union Territories.
• Services include information on healthcare facilities, old age homes, legal issues, pension matters, and government schemes.
• Field interventions cover cases of abuse, neglect, rescue, reunion of homeless senior citizens, and psychosocial support for loneliness or anxiety.
• The "Take a Pledge" campaign encourages citizens to actively participate in creating an age-inclusive society.
• Pledgers commit to respecting, loving, caring for, and valuing the knowledge and wisdom of senior citizens, while also standing against elder abuse.

Key Concepts Involved:

• Elderline 14567: A dedicated toll-free, pan-India helpline providing comprehensive support and services to senior citizens.
• Ageing with Dignity: A campaign by the Ministry of Social Justice and Empowerment aimed at fostering an inclusive society where senior citizens live with respect and security.
• Ministry of Social Justice and Empowerment: The nodal government ministry responsible for the welfare, social justice, and empowerment of disadvantaged sections, including senior citizens.